|FAQ's - Garage Door Openers
- I can hear the motor running but the trolley is not moving, what can this be?
The gears are stripped in your opener. You need a new gear kit.
- The trolley is moving but it is not lifting the door, why?
Your emergency release has been disconnected. To reconnect your emergency release pull the red handle forward towards the door to reset the catch then either lift the door to reconnect it or press the wall switch.
- My Garage Door Opener makes a humming sound and the door does not open, what is this?
You have a burned out motor start capacitor.
- All of a sudden my remotes, my keyless entry pad & the wall switch don’t work, what could this be?
Your logic board needs to be replaced.
- What is the difference between a belt drive and a chain drive Opener?
A belt drive operator is much quieter (silent) as opposed to a chain drive operator.
- My Garage Door does not close all the way or sometimes it hits too hard.
Your travel limit needs to be adjusted.
- My door won’t close and the lights on the opener blink off and on.
The infrared safety sensors are out of alignment, obstructed or faulty. The sensors are located about a foot up from the bottom of the track on either side of the door. Both lights should be solid. Check to make sure that they have not been knocked out of alignment or that the there is nothing in the way that would obstruct the beam. If the sensors do not operate properly you can the press and hold the wall switch until the door closes completely. If you are unable to remedy the situation please call a professional for help.
- My remotes don’t work.
It is possible that the batteries need to be replaced. Also, check to see that the security lock feature on the wall switch has not been turned on. If the LED light on the wall switch is blinking the remotes will not work. To turn this feature off press and hold the LOCK button for 3 seconds and the LED light should return to solid.
- My keyless Entry does not work.
Either your battery needs to be replaced or the sensors on the key pad have worn out and the keyless entry needs to be replaced. Sometimes you can extend the life of your keypad by choosing a code with four new numbers and reprogramming your keypad.
- Do you sell remotes for older machines?
Yes. Liftmaster has a Universal Remote which works with the older frequencies and is compatible with most older machines.
- My Garage Door Operator is an older model . Am I able to get a Keyless Entry that will work with my operator?
Yes. Liftmaster has a Universal Keypad which works with the older frequencies and is compatible with most older machines.